The Fair Work Act requires businesses to grant requests from employees for flexible work arrangements where the employee has the right to request it, unless there are “reasonable business grounds” to refuse. The onus is upon the employer to justify this.
In an endeavour to characterize what constitute reasonable business grounds, the Act gives as examples the following:
• potential costs to the employer;
• capacity to change existing employees working arrangements to accommodate changes;
• practicalities of changing other employees working arrangements or recruiting new employees;
• likelihood of significant loss of efficiency or productivity; or
• negative impact on customer service.